fdb777 Privacy Policy

1. Introduction and Scope

fdb777 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who interacts with fdb777.bet. This Privacy Policy describes the types of personal information we collect, the purposes for which it is used, how it is stored and protected, the circumstances under which it may be shared, and the rights available to you as a data subject.

This policy applies to all users of the fdb777 platform, including registered players, prospective players who browse without registering, and any individual who contacts our customer support team. By registering an account or continuing to use the fdb777 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data in the manner described herein.

If you have questions or concerns about this policy, or wish to exercise any of your data rights, please contact our privacy team at [email protected].

2. Data We Collect

fdb777 collects personal data through a number of channels: directly from you when you register an account, make a deposit or withdrawal, contact our support team, or participate in a promotion; automatically when you use the Platform; and occasionally from third-party verification and payment service providers. The categories of data we collect are set out below.

Identity and Contact Data:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Mobile phone number registered in Bangladesh.
• Email address (if provided during registration or support contact).
• Residential address, city, and postcode (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).

Identity Verification Documents:

• National Identity Card (NID), passport, or other government-issued photo identification, collected when we are required to verify your identity under our Know Your Customer (KYC) procedures.
• Proof of address documents where required.

Financial Data:

• Mobile wallet account numbers associated with bKash, Nagad, Rocket, or Upay accounts used for deposits and withdrawals.
• Bank account details where bank transfer is selected as a payment method (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, etc.).
• Transaction history including deposit amounts, withdrawal amounts, and timestamps.

Technical and Usage Data:

• IP address and approximate geolocation derived from it.
• Device type, operating system, browser type, and version.
• Pages visited, games played, betting activity, session duration, and click-path data.
• Cookies and similar tracking technologies (see Section 9).

Communications Data:

• Records of all communications between you and fdb777 support, including chat transcripts, email correspondence, and support ticket content.
• Responses to surveys, promotional opt-ins, and feedback forms.

3. How We Use Your Data

fdb777 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes and the legal basis for each:

Where we rely on your consent as the legal basis for processing (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact us at [email protected].

4. Sharing Your Data

fdb777 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment Processors: We share necessary financial and identity data with our payment partners (bKash, Nagad, Rocket, Upay, and our banking partners) solely for the purpose of processing your transactions.
• Identity Verification Providers: We may share your KYC documentation with accredited identity verification service providers to fulfil our age and identity verification obligations.
• Game Providers: Certain technical data (session identifiers, game session data) may be shared with our licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate gameplay and resolve technical disputes.
• Fraud Prevention and Security Services: Aggregated or pseudonymised technical data may be shared with fraud detection and cybersecurity service providers to protect the integrity of the Platform.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of fdb777, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of fdb777's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required by contract to process that data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection laws.

5. Data Retention

fdb777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data and KYC documents: Retained for the duration of your active account and for a minimum of five (5) years following permanent account closure, to comply with anti-money laundering and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for up to three (3) years from the date of the last communication, unless a dispute or legal claim requires longer retention.
• Technical and usage data (logs, cookies): Typically retained for up to thirteen (13) months, after which they are deleted or anonymised.
• Marketing consent records: Retained until you withdraw consent, plus an additional one (1) year for compliance audit purposes.

When personal data is no longer required and no legal obligation necessitates its continued retention, fdb777 will securely delete or irreversibly anonymise the data so that it can no longer be attributed to any identifiable individual.

6. Data Security

fdb777 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) / SSL encryption for all data transmitted between your browser or app and our servers.
• Encryption of sensitive data at rest, including financial data and identity verification documents.
• Role-based access controls ensuring that only personnel with a legitimate operational need can access personal data.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent third parties.
• Multi-factor authentication requirements for internal staff accessing data systems.
• Automated intrusion detection and real-time monitoring of our infrastructure.

Whilst fdb777 takes all reasonable precautions to safeguard your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, fdb777 will notify affected individuals in accordance with applicable legal requirements.

7. Your Data Rights

As a user of fdb777, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and, in most cases, within thirty (30) days.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data held about you.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interest as the legal basis, including objecting to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. International Data Transfers

fdb777 operates internationally and some of the third-party service providers with whom we share data — including game providers such as Pragmatic Play, Evolution Gaming, and Microgaming, as well as certain technical infrastructure providers — may be located outside of Bangladesh. When personal data is transferred internationally, fdb777 takes steps to ensure that appropriate safeguards are in place to maintain a level of protection equivalent to the protections afforded within Bangladesh.

These safeguards may include contractual clauses that oblige the receiving entity to protect personal data to the same standard as required under this Privacy Policy, or the use of service providers that maintain internationally recognised data security certifications. By using the fdb777 Platform, you acknowledge and consent to the transfer of your personal data to such international service providers for the purposes described in this policy.

9. Cookies and Tracking Technologies

fdb777 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, maintain your login session, detect fraud, and analyse usage patterns. Cookies are small text files stored on your device by your browser.

The types of cookies used on fdb777 include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security. These cannot be disabled without impacting core functionality.
• Functional Cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Analytical Cookies: Collect anonymised or pseudonymised data about how users interact with the Platform, helping us identify areas for improvement. We use aggregated analytics only.
• Security Cookies: Support our fraud detection systems by identifying unusual or potentially malicious patterns of behaviour.

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies, though doing so may impair your ability to use certain features of the Platform. fdb777 does not use third-party advertising cookies or cross-site tracking cookies for retargeting purposes.

10. Children and Minors

The fdb777 Platform is strictly intended for adults aged 21 years and older. fdb777 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately suspend the associated account, delete the data without delay, and report the incident as required by applicable law.

If you believe that a minor has registered an account or provided personal data to fdb777, please notify us immediately at [email protected] so that we can take prompt action.

11. Links to Third-Party Services

The fdb777 Platform may reference third-party payment services such as bKash, Nagad, and Rocket. When you access those services through their own apps or websites, their respective privacy policies govern the collection and use of your data. fdb777 is not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies before providing any personal information directly to them.

12. Changes to This Privacy Policy

fdb777 reserves the right to update this Privacy Policy at any time. When material changes are made, the effective date at the top of this page will be updated accordingly. Where changes are significant, we may notify registered players via their registered mobile number or email address, although such notification is not guaranteed in all cases.

Your continued use of the fdb777 Platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how fdb777 protects your personal data.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy-related complaint, please contact the fdb777 privacy team using the details below. All privacy queries are handled during our support hours: 09:00 to 01:00 Bangladesh Standard Time (BST, UTC+6), seven days a week.

Email: [email protected]
Please use the subject line "Privacy Query" or "Data Rights Request" and include your registered username to help us locate your account and respond efficiently. We aim to acknowledge all privacy requests within 5 business days and to resolve them within 30 days.